LoyaltyLion Outage History

LoyaltyLion had 2 outages in the last 2 years totaling 8h 18m of downtime — averaging 0.1 incidents per month.

There were 2 LoyaltyLion outages since October 9, 2025 totaling 8h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.loyaltylion.com

Minor July 1, 2026

Elevated API/SDK response times and error rates

Detected by Pingoru: Jul 01, 2026, 05:56 PM UTC
Resolved: Jul 01, 2026, 11:00 PM UTC
Duration: 5h 4m

Affected: APIPlatform and SDK

Timeline · 3 updates

investigating Jul 01, 2026, 05:56 PM UTC

We're experiencing elevated response times and error rates in our API/SDK endpoints. We're currently investigating.
identified Jul 01, 2026, 08:19 PM UTC

We've identified the root cause and applied mitigations; service has recovered. We're continuing to monitor and are working on a permanent fix.
resolved Jul 01, 2026, 11:00 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 9, 2025

Delays in data processing

Detected by Pingoru: Oct 09, 2025, 04:25 PM UTC
Resolved: Oct 09, 2025, 07:40 PM UTC
Duration: 3h 14m

Affected: APIPlatform and SDK

Timeline · 3 updates

investigating Oct 09, 2025, 04:25 PM UTC

We're currently experiencing delays in data processing and high error rate in incoming webhooks. Our team is investigating.
identified Oct 09, 2025, 04:48 PM UTC

We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.
resolved Oct 09, 2025, 07:40 PM UTC

The backlog of webhooks has been cleared. This incident has been resolved.

Read the full incident report →