Lotame incident

Platform UI/API Degradation

Major Resolved View vendor source →

Lotame experienced a major incident on July 22, 2025 affecting Admin API and User Interface, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 06:25 PM UTC
Resolved
Jul 22, 2025, 07:48 PM UTC
Duration
1h 23m
Detected by Pingoru
Jul 22, 2025, 06:25 PM UTC

Affected components

Admin APIUser Interface

Update timeline

  1. investigating Jul 22, 2025, 06:25 PM UTC

    We are currently investigating login issues with our platform UI/API.

  2. identified Jul 22, 2025, 06:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 22, 2025, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 22, 2025, 07:48 PM UTC

    This incident has been resolved.