Lotame incident

myLotame Community and Lotame Academy authentication failures

Notice Resolved View vendor source →

Lotame experienced a notice incident on August 5, 2019, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2019, 12:44 PM UTC
Resolved
Aug 05, 2019, 01:25 PM UTC
Duration
41m
Detected by Pingoru
Aug 05, 2019, 12:44 PM UTC

Update timeline

  1. investigating Aug 05, 2019, 12:44 PM UTC

    We are experiencing failed authentication attempts to the myLotame Community and Lotame Academy. We are investigating and will provide more information as it becomes available.

  2. identified Aug 05, 2019, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 05, 2019, 01:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 05, 2019, 01:25 PM UTC

    This incident has been resolved.