Lotame experienced a critical incident on November 13, 2019 affecting Edge Services - Asia and Edge Services - North America West, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Edge Services - AsiaEdge Services - North America West
Update timeline
- investigating Nov 13, 2019, 04:11 PM UTC
We are experiencing an outage in Lotame Edge Services. Behavior Collection Points and audience extraction calls are unable to complete in the affected regions as indicated by the status board.
- identified Nov 13, 2019, 04:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 13, 2019, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2019, 05:44 PM UTC
This incident has been resolved.