Lotame incident

 Lotame Platform UI/API Outage

Critical Resolved View vendor source →

Lotame experienced a critical incident on April 2, 2020 affecting Admin API and User Interface, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2020, 01:39 PM UTC
Resolved
Apr 02, 2020, 01:48 PM UTC
Duration
9m
Detected by Pingoru
Apr 02, 2020, 01:39 PM UTC

Affected components

Admin APIUser Interface

Update timeline

  1. investigating Apr 02, 2020, 01:57 PM UTC

    We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and Application Programming Interfaces (APIs). Users are unable to authenticate.

  2. investigating Apr 02, 2020, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 02, 2020, 01:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 02, 2020, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 02, 2020, 01:58 PM UTC

    This incident has been resolved.