Lotame incident

File Transfers Degraded

Minor Resolved View vendor source →

Lotame experienced a minor incident on September 2, 2020 affecting File Transfers, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2020, 07:34 PM UTC
Resolved
Sep 02, 2020, 08:56 PM UTC
Duration
1h 21m
Detected by Pingoru
Sep 02, 2020, 07:34 PM UTC

Affected components

File Transfers

Update timeline

  1. investigating Sep 02, 2020, 07:34 PM UTC

    We are currently investigating connectivity and performance issues with our file transfer infrastructure. We will update this page as we have updates.

  2. monitoring Sep 02, 2020, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 02, 2020, 08:54 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 02, 2020, 08:56 PM UTC

    This incident has been resolved.