Lotame incident

Regional Edge Services Degradation

Critical Resolved View vendor source →

Lotame experienced a critical incident on May 2, 2021 affecting Edge Services - South America, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2021, 04:30 PM UTC
Resolved
May 02, 2021, 05:00 PM UTC
Duration
29m
Detected by Pingoru
May 02, 2021, 04:30 PM UTC

Affected components

Edge Services - South America

Update timeline

  1. investigating May 05, 2021, 09:25 PM UTC

    Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

  2. resolved May 05, 2021, 09:26 PM UTC

    This incident has been resolved.