Lotame experienced a critical incident on June 17, 2021 affecting Edge Services - Australia, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Edge Services - Australia
Update timeline
- investigating Jun 17, 2021, 03:37 PM UTC
Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.
- monitoring Jun 17, 2021, 03:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2021, 03:37 PM UTC
This incident has been resolved.