Lotame experienced a minor incident on June 25, 2021 affecting Edge Services - Australia and Edge Services - North America East and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Edge Services - AustraliaEdge Services - North America EastEdge Services - North America West
Update timeline
- investigating Jun 26, 2021, 11:06 PM UTC
Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.
- monitoring Jun 27, 2021, 02:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2021, 07:37 PM UTC
This incident has been resolved.