Lotame incident

Lotame Platform UI/API Degradation

Minor Resolved View vendor source →

Lotame experienced a minor incident on July 21, 2021 affecting Admin API and User Interface, lasting 16h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2021, 07:15 PM UTC
Resolved
Jul 22, 2021, 11:30 AM UTC
Duration
16h 15m
Detected by Pingoru
Jul 21, 2021, 07:15 PM UTC

Affected components

Admin APIUser Interface

Update timeline

  1. investigating Jul 27, 2021, 08:10 PM UTC

    We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. We will provide more information on this ticket as it becomes available.

  2. investigating Jul 27, 2021, 08:11 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 27, 2021, 08:12 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 27, 2021, 08:12 PM UTC

    This incident has been resolved.