Lotame experienced a major incident on October 8, 2019 affecting File Transfers, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
File Transfers
Update timeline
- investigating Oct 08, 2019, 07:12 PM UTC
We are currently investigating an issue with our file transfer infrastructure preventing some clients from logging in. We will update this page as we have updates.
- monitoring Oct 08, 2019, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2019, 09:02 PM UTC
This incident has been resolved.