Lotame incident

Lotame Platform API Degradation

Minor Resolved View vendor source →

Lotame experienced a minor incident on October 15, 2019 affecting Admin API, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2019, 07:50 PM UTC
Resolved
Oct 15, 2019, 09:35 PM UTC
Duration
1h 44m
Detected by Pingoru
Oct 15, 2019, 07:50 PM UTC

Affected components

Admin API

Update timeline

  1. investigating Oct 15, 2019, 08:49 PM UTC

    We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs). Users may experience slow responses and/or timeouts on requests retrieveing audience or behavior data.

  2. monitoring Oct 15, 2019, 08:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 15, 2019, 09:01 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 16, 2019, 02:04 PM UTC

    This incident has been resolved.