Lotame Outage History

Lotame is up right now

Lotame had 9 outages in the last 2 years totaling 6h 51m of downtime — averaging 0.4 incidents per month.

There were 9 Lotame outages since August 21, 2024 totaling 6h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lotame.com

Major April 22, 2026

Edge Services Degredation

Detected by Pingoru
Apr 22, 2026, 03:29 PM UTC
Resolved
Apr 22, 2026, 05:32 PM UTC
Duration
2h 2m
Affected: Edge Services - AsiaEdge Services - Europe
Timeline · 4 updates
  1. identified Apr 22, 2026, 03:29 PM UTC

    Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

  2. monitoring Apr 22, 2026, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 22, 2026, 04:16 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 22, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

UI/API Maintenance

Detected by Pingoru
Apr 20, 2026, 10:00 PM UTC
Resolved
Apr 20, 2026, 03:31 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Apr 20, 2026, 10:00 PM UTC

    THIS IS A SCHEDULED EVENT Apr 20, 18:00 - 19:00 EDT Apr 15, 14:17 EDT Scheduled - The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame DMP UI and API, during which there will be brief periods when the UI and API are unresponsive.

Read the full incident report →

Minor April 15, 2026

Dropbox Maintenance

Detected by Pingoru
Apr 15, 2026, 11:00 PM UTC
Resolved
Apr 15, 2026, 11:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 15, 2026, 11:00 PM UTC

    Apr 15, 19:00 EDT Completed - The scheduled maintenance has been completed. Apr 15, 18:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 8, 15:45 EDT Scheduled - The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame Dropbox, during which there will be brief periods when the Dropbox will be unresponsive. Tag serving, data collection, audience extraction, and the Lotame DMP UI are not impacted by this maintenance.

Read the full incident report →

Minor January 6, 2026

Edge Services Migration

Detected by Pingoru
Jan 06, 2026, 05:22 PM UTC
Resolved
Jan 06, 2026, 05:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 06, 2026, 05:22 PM UTC

    Jan 6, 12:22 EST Completed - The scheduled maintenance has been completed. Jan 6, 12:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 29, 15:11 EST Scheduled - Lotame Ops will perform a migration to some of our edge services. During this time there may be changes in performance and responses for impacted regions.

Read the full incident report →

Minor October 20, 2025

Regional Edge Services Degradation

Detected by Pingoru
Oct 20, 2025, 09:57 PM UTC
Resolved
Oct 20, 2025, 09:57 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 09:57 PM UTC

    Oct 20, 17:57 EDT Resolved - This incident has been resolved. Oct 20, 08:53 EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 20, 08:32 EDT Identified - We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board. We will update this incident as information becomes available.

Read the full incident report →

Minor September 16, 2025

Lotame DNS Maintenance

Detected by Pingoru
Sep 16, 2025, 04:15 PM UTC
Resolved
Sep 16, 2025, 04:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 16, 2025, 04:15 PM UTC

    Sep 16, 12:15 EDT Completed - The scheduled maintenance has been completed. Sep 16, 11:30 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 15, 11:01 EDT Scheduled - Lotame will be making adjustments to their DNS configuration. During this window there may be brief periods of disruption while changes are propagated.

Read the full incident report →

Minor July 22, 2025

Platform UI/API Degradation

Detected by Pingoru
Jul 22, 2025, 07:48 PM UTC
Resolved
Jul 22, 2025, 07:48 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 22, 2025, 07:48 PM UTC

    Jul 22, 15:48 EDT Resolved - This incident has been resolved. Jul 22, 14:30 EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul 22, 14:28 EDT Identified - The issue has been identified and a fix is being implemented. Jul 22, 14:25 EDT Investigating - We are currently investigating login issues with our platform UI/API.

Read the full incident report →

Minor August 30, 2024

Lotame Platform UI/API Degradation

Detected by Pingoru
Aug 30, 2024, 02:12 PM UTC
Resolved
Aug 30, 2024, 06:03 PM UTC
Duration
3h 50m
Affected: Admin APIUser Interface
Timeline · 4 updates
  1. investigating Aug 30, 2024, 02:12 PM UTC

    We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. We will provide more information on this ticket as it becomes available.

  2. identified Aug 30, 2024, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 30, 2024, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 30, 2024, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 21, 2024

Dropbox Outage

Detected by Pingoru
Aug 21, 2024, 06:41 PM UTC
Resolved
Aug 21, 2024, 07:39 PM UTC
Duration
58m
Affected: File Transfers
Timeline · 5 updates
  1. investigating Aug 21, 2024, 06:41 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 21, 2024, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Aug 21, 2024, 06:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 21, 2024, 07:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 21, 2024, 07:39 PM UTC

    This incident has been resolved.

Read the full incident report →