Lotame experienced a minor incident on August 30, 2024 affecting Admin API and User Interface, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Admin APIUser Interface
Update timeline
- investigating Aug 30, 2024, 02:12 PM UTC
We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. We will provide more information on this ticket as it becomes available.
- identified Aug 30, 2024, 03:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 30, 2024, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 30, 2024, 06:03 PM UTC
This incident has been resolved.