Platform UI/API Degradation
Timeline · 1 update
- resolved Aug 25, 2026, 02:54 PM UTC
There were briefly platform login issues between 10:15 and 10:45AM EDT. This issue has been resolved.
Lotame Outage History
Lotame is up right nowLotame had 7 outages in the last 2 years totaling 2h 2m of downtime — averaging 0.3 incidents per month.
There were 7 Lotame outages since October 20, 2025 totaling 2h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dropbox Outage
Timeline · 1 update
- resolved Aug 05, 2026, 04:39 PM UTC
Dropbox was briefly unavailable between 8:15 and 8:45AM. The issue was resolved and client access was confirmed.
Edge Services Degredation
Affected: Edge Services - AsiaEdge Services - Europe
Timeline · 4 updates
- identified Apr 22, 2026, 03:29 PM UTC
Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.
- monitoring Apr 22, 2026, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 22, 2026, 04:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 22, 2026, 05:32 PM UTC
This incident has been resolved.
UI/API Maintenance
Timeline · 1 update
- monitoring Apr 20, 2026, 10:00 PM UTC
THIS IS A SCHEDULED EVENT Apr 20, 18:00 - 19:00 EDT Apr 15, 14:17 EDT Scheduled - The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame DMP UI and API, during which there will be brief periods when the UI and API are unresponsive.
Dropbox Maintenance
Timeline · 1 update
- resolved Apr 15, 2026, 11:00 PM UTC
Apr 15, 19:00 EDT Completed - The scheduled maintenance has been completed. Apr 15, 18:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 8, 15:45 EDT Scheduled - The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame Dropbox, during which there will be brief periods when the Dropbox will be unresponsive. Tag serving, data collection, audience extraction, and the Lotame DMP UI are not impacted by this maintenance.
Edge Services Migration
Timeline · 1 update
- resolved Jan 06, 2026, 05:22 PM UTC
Jan 6, 12:22 EST Completed - The scheduled maintenance has been completed. Jan 6, 12:00 EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 29, 15:11 EST Scheduled - Lotame Ops will perform a migration to some of our edge services. During this time there may be changes in performance and responses for impacted regions.
Regional Edge Services Degradation
Timeline · 1 update
- resolved Oct 20, 2025, 09:57 PM UTC
Oct 20, 17:57 EDT Resolved - This incident has been resolved. Oct 20, 08:53 EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 20, 08:32 EDT Identified - We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board. We will update this incident as information becomes available.