Loopio incident

Claim Assignment Button Not Visible in List View

Notice Resolved View vendor source →

Loopio experienced a notice incident on November 6, 2025 affecting Primary Application (North America), lasting 23h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 07:43 PM UTC
Resolved
Nov 07, 2025, 07:23 PM UTC
Duration
23h 40m
Detected by Pingoru
Nov 06, 2025, 07:43 PM UTC

Affected components

Primary Application (North America)

Update timeline

  1. investigating Nov 06, 2025, 07:43 PM UTC

    We are currently working on a fix for an issue where the claim assignment button is not visible to Teams. We anticipate a fix will be available within 2 weeks, and will share any updates via this page. An alternate workflow is to use focus view, where the claim assignment button is still visible: https://support.loopio.com/hc/en-us/articles/46296006029331-Claiming-a-Team-Assignment#h_01K9DAEJEJ9VKYKEW84ZFSF519 If you have any questions, please reach out to our Support Team via the Help menu in Loopio.

  2. identified Nov 07, 2025, 06:41 PM UTC

    We are continuing to work on a fix for an issue where the claim assignment button is not visible to Teams. We anticipate a fix will be available later today, and will share any updates via this page. An alternate workflow is to use focus view, where the claim assignment button is still visible: https://support.loopio.com/hc/en-us/articles/46296006029331-Claiming-a-Team-Assignment#h_01K9DAEJEJ9VKYKEW84ZFSF519 If you have any questions, please reach out to our Support Team via the Help menu in Loopio.

  3. resolved Nov 07, 2025, 07:23 PM UTC

    This incident has been resolved. We sincerely apologize for the disruption and appreciate your patience as we worked to restore the claim assignment button for Teams working in list view. If you continue to experience any issues, please reach out to our Support Team via the Help menu in Loopio.