Loopio incident

[Resolved] Contact Support option in Loopio Help Menu not Responsive

Loopio experienced a notice incident on April 1, 2026 affecting Primary Application (North America) and Primary Application (EU), lasting 5d 17h. The incident has been resolved; the full update timeline is below.

Started: Apr 01, 2026, 07:41 PM UTC
Resolved: Apr 07, 2026, 01:39 PM UTC
Duration: 5d 17h
Detected by Pingoru: Apr 01, 2026, 07:41 PM UTC

Affected components

Primary Application (North America)Primary Application (EU)

Update timeline

identified Apr 01, 2026, 07:41 PM UTC

We are currently working on a fix for an issue where the Contact Support option in the Loopio Help menu is not responsive. We will share any updates via this page. An alternate workflow is to submit your request through the Help Center: https://support.loopio.com/hc/en-us/requests/new or send an email to [email protected]
resolved Apr 07, 2026, 01:39 PM UTC

This incident has been resolved, and Support tickets can again be logged by selecting Contact Support in the Loopio Help menu. We sincerely apologize for the disruption and appreciate your patience as we worked to restore this service. If you continue to experience any issues after refreshing your screen and clearing your browser cache, please reach out to our Support Team at [email protected].