Atlassian Loom experienced a major incident on August 15, 2025 affecting Recording and Viewing and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
RecordingViewingAuthenticationLoom AI
Update timeline
- identified Aug 15, 2025, 07:35 PM UTC
We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.
- monitoring Aug 15, 2025, 07:50 PM UTC
We have identified the cause of the issues and we are monitoring recovery.
- resolved Aug 15, 2025, 07:58 PM UTC
Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.