Atlassian Loom incident

Issues with Recording on Loom Chrome Extension

Notice Resolved View vendor source →

Atlassian Loom experienced a notice incident on September 8, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 09:46 PM UTC
Resolved
Sep 08, 2025, 09:46 PM UTC
Duration
—
Detected by Pingoru
Sep 08, 2025, 09:46 PM UTC

Update timeline

  1. resolved Sep 08, 2025, 09:46 PM UTC

    From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.