Logos Outage History

Logos had 9 outages in the last 2 years totaling 54h 11m of downtime, averaging 0.4 incidents per month.

There were 9 Logos outages since July 24, 2026 totaling 54h 11m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.logos.com

Minor October 20, 2026

Web app service degradation

Detected by Pingoru: Oct 20, 2026, 04:16 AM UTC
Resolved: Oct 20, 2026, 04:33 AM UTC
Duration: 17m

Affected: Logos Web App

Timeline · 3 updates

identified Oct 20, 2026, 04:16 AM UTC

Status: Identified We've identified the cause of the errors and are implementing a fix. Affected components Logos Web App (Degraded performance)
monitoring Oct 20, 2026, 04:26 AM UTC

Status: Monitoring We've implemented the fix and are monitoring the system. Affected components Logos Web App (Degraded performance)
resolved Oct 20, 2026, 04:33 AM UTC

Status: Resolved We've resolved the issue. Affected components Logos Web App (Operational)

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Minor October 6, 2026

Potential Biblia issue

Detected by Pingoru: Oct 06, 2026, 06:13 PM UTC
Resolved: Oct 06, 2026, 06:53 PM UTC
Duration: 39m

Affected: Biblia, ref.ly, and Reftagger

Timeline · 3 updates

investigating Oct 06, 2026, 06:13 PM UTC

Status: Investigating We're experiencing an elevated level of errors with the Verse of the Day service which is affecting Biblia and are currently looking into the issue. Affected components Biblia, ref.ly, and Reftagger (Degraded performance)
monitoring Oct 06, 2026, 06:28 PM UTC

Status: Monitoring We've implemented the fix and are monitoring the system. Affected components Biblia, ref.ly, and Reftagger (Degraded performance)
resolved Oct 06, 2026, 06:53 PM UTC

Status: Resolved We've resolved the issue. Affected components Biblia, ref.ly, and Reftagger (Operational)

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Minor September 30, 2026

Search and Study Assistant outage

Detected by Pingoru: Sep 30, 2026, 02:13 PM UTC
Resolved: Sep 30, 2026, 05:20 PM UTC
Duration: 3h 7m

Affected: Logos Web AppLogos Online Services

Timeline · 4 updates

investigating Sep 30, 2026, 02:13 PM UTC

Status: Investigating Cloud-based searches are experiencing extremely slow performance or failing. This impacts Search in Logos apps and Study Assistant. Affected components Logos Online Services (Partial outage) Logos Web App (Degraded performance)
investigating Sep 30, 2026, 03:41 PM UTC

Status: Investigating Update: We're investigating the cause of the slow/intermittent search capabilities. We'll provide further updates as we make progress. Affected components Logos Online Services (Degraded performance) Logos Web App (Degraded performance)
investigating Sep 30, 2026, 03:44 PM UTC

Status: Investigating Update: We're investigating the cause of the slow/intermittent search capabilities. We'll provide further updates as we make progress. Affected components Logos Online Services (Partial outage) Logos Web App (Partial outage)
resolved Sep 30, 2026, 05:20 PM UTC

Status: Resolved Search and study assistant are operating normally. Thank you for your patience. Affected components Logos Web App (Operational) Logos Online Services (Operational)

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Minor September 24, 2026

Proclaim Media Upload Failures

Detected by Pingoru: Sep 24, 2026, 04:34 PM UTC
Resolved: Sep 25, 2026, 05:49 PM UTC
Duration: 1d 1h

Affected: Proclaim Online Services

Timeline · 4 updates

investigating Sep 24, 2026, 04:34 PM UTC

Status: Investigating User media uploads are failing and not available in the Proclaim Media Browser. Affected components Proclaim Online Services (Partial outage)
resolved Sep 24, 2026, 05:43 PM UTC

Status: Resolved We've resolved the issue and newly uploaded media should be showing in the Proclaim Media Browser. Affected components Proclaim Online Services (Operational)
resolved Sep 25, 2026, 05:46 PM UTC

Status: Resolved We have identified that this issue began at approximately 4:15pm PDT on Wednesday, September 23. Affected components Proclaim Online Services (Operational)
resolved Sep 25, 2026, 05:49 PM UTC

Status: Resolved We've resolved the issue. Affected components Proclaim Online Services (Operational)

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Minor September 21, 2026

Library Reports service is down affecting Factbook

Detected by Pingoru: Sep 21, 2026, 04:19 PM UTC
Resolved: Sep 21, 2026, 09:43 PM UTC
Duration: 5h 24m

Affected: Logos Online Services

Timeline · 6 updates

investigating Sep 21, 2026, 04:19 PM UTC

Status: Investigating We're experiencing an elevated level of errors and are currently looking into the issue. Affected components Logos Online Services (Degraded performance)
identified Sep 21, 2026, 04:26 PM UTC

Status: Identified We've identified the cause of the errors and are implementing a fix. Affected components Logos Online Services (Degraded performance)
identified Sep 21, 2026, 05:25 PM UTC

Status: Identified We've identified the cause of the errors and are implementing a fix. Affected components Logos Online Services (Operational)
identified Sep 21, 2026, 07:05 PM UTC

Status: Identified We've identified the cause of the errors and are implementing a fix. There is no currently reported customer-visible impact, though Factbook may still degrade under higher traffic. Affected components Logos Online Services (Operational)
monitoring Sep 21, 2026, 08:57 PM UTC

Status: Monitoring We've implemented the fix and are monitoring the system. Affected components Logos Online Services (Operational)
resolved Sep 21, 2026, 09:43 PM UTC

Status: Resolved We've resolved the issue. Affected components Logos Online Services (Operational)

Read the full incident report →

Minor September 1, 2026

Degraded performance on logos.com

Detected by Pingoru: Sep 01, 2026, 04:29 PM UTC
Resolved: Sep 01, 2026, 09:27 PM UTC
Duration: 4h 58m

Affected: Logos

Timeline · 4 updates

investigating Sep 01, 2026, 04:29 PM UTC

Status: Investigating We're experiencing an elevated level of errors and slow load times and are currently looking into the issue. Affected components Logos (Degraded performance)
identified Sep 01, 2026, 05:15 PM UTC

Status: Identified We've identified the cause of the errors and are working on a fix. Affected components Logos (Degraded performance)
monitoring Sep 01, 2026, 06:36 PM UTC

Status: Monitoring We've implemented the fix and are monitoring the system. Affected components Logos (Degraded performance)
resolved Sep 01, 2026, 09:27 PM UTC

Status: Resolved We have resolved the issue. Affected components Logos (Operational)

Read the full incident report →

Minor August 17, 2026

Learning Tools Integration and Admin Portal Errors

Detected by Pingoru: Aug 17, 2026, 05:47 PM UTC
Resolved: Aug 17, 2026, 06:47 PM UTC
Duration: 59m

Affected: Admin PortalLearning Tools Integration

Timeline · 4 updates

identified Aug 17, 2026, 05:47 PM UTC

Status: Identified Learning Tools Integration and Admin Portal are experiencing errors due to a database problem. We've identified the cause of the errors and are implementing a fix. Affected components Admin Portal (Full outage) Learning Tools Integration (Full outage)
identified Aug 17, 2026, 06:03 PM UTC

Status: Identified We are continuing to work to restore services. Affected components Admin Portal (Full outage) Learning Tools Integration (Full outage)
monitoring Aug 17, 2026, 06:31 PM UTC

Status: Monitoring We've implemented the fix and are monitoring the system. Affected components Admin Portal (Operational) Learning Tools Integration (Operational)
resolved Aug 17, 2026, 06:47 PM UTC

Status: Resolved We've resolved the issue. Affected components Admin Portal (Operational) Learning Tools Integration (Operational)

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Minor August 12, 2026

Logos Indexer is failing to index new resources

Detected by Pingoru: Aug 12, 2026, 02:37 AM UTC
Resolved: Aug 12, 2026, 02:06 PM UTC
Duration: 11h 28m

Affected: Logos Online Services

Timeline · 3 updates

investigating Aug 12, 2026, 02:37 AM UTC

Status: Investigating Logos Indexer will show as running but will not complete and will not index new resources in the meantime. Affected components Logos Online Services (Degraded performance)
monitoring Aug 12, 2026, 12:56 PM UTC

Status: Monitoring An updated Universal Timeline resource that fixes this problem has been published. Run "update resources" to force a check and download. Affected components Logos Online Services (Degraded performance)
resolved Aug 12, 2026, 02:06 PM UTC

Status: Resolved We've resolved the issue. Affected components Logos Online Services (Operational)

Read the full incident report →

Minor July 24, 2026

Library and Sync outage

Detected by Pingoru: Jul 24, 2026, 02:57 PM UTC
Resolved: Jul 24, 2026, 04:59 PM UTC
Duration: 2h 2m

Affected: Logos Web AppLogos Online ServicesLogos SermonsProclaim Online ServicesDigital SignageMusic ServicesLogosVerbum StoreFaithlife Ebooks StoreAmberFaithlife TVFaithlife.comAdmin PortalLearning Tools Integration

Timeline · 4 updates

investigating Jul 24, 2026, 02:57 PM UTC

Status: Investigating Opening books in App.Logos.com: http://App.Logos.com is not working. Sync is degraded. We are investigating the issue. Affected components Learning Tools Integration (Operational) Faithlife TV (Operational) Logos Online Services (Degraded performance) Logos Web App (Full outage) Logos Sermons (Operational) Verbum Store (Operational) Faithlife.com (Operational) Faithlife Ebooks Store (Operational) Logos (Operational) Amber (Operational) Admin Portal (Operational) Proclaim Online Services (Operational) Digital Signage (Operational) Music Services (Operational)
identified Jul 24, 2026, 03:36 PM UTC

Status: Identified The issue has been identified and a fix is being implemented. Affected components Proclaim Online Services (Operational) Verbum Store (Operational) Learning Tools Integration (Operational) Faithlife Ebooks Store (Operational) Logos Online Services (Degraded performance) Logos Sermons (Operational) Amber (Operational) Admin Portal (Operational) Digital Signage (Operational) Music Services (Operational) Faithlife.com (Operational) Faithlife TV (Operational) Logos (Operational) Logos Web App (Full outage)
monitoring Jul 24, 2026, 04:18 PM UTC

Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Amber (Operational) Admin Portal (Operational) Verbum Store (Operational) Faithlife.com (Operational) Faithlife Ebooks Store (Operational) Logos (Operational) Logos Sermons (Operational) Proclaim Online Services (Operational) Digital Signage (Operational) Music Services (Operational) Learning Tools Integration (Operational) Faithlife TV (Operational) Logos Online Services (Operational) Logos Web App (Operational)
resolved Jul 24, 2026, 04:59 PM UTC

Status: Resolved This incident has been resolved. Affected components Faithlife.com (Operational) Faithlife Ebooks Store (Operational) Logos (Operational) Proclaim Online Services (Operational) Music Services (Operational) Verbum Store (Operational) Learning Tools Integration (Operational) Faithlife TV (Operational) Logos Online Services (Operational) Logos Web App (Operational) Logos Sermons (Operational) Amber (Operational) Admin Portal (Operational) Digital Signage (Operational)

Read the full incident report →