Logos incident

Library Reports service is down affecting Factbook

Minor Resolved View vendor source →

Logos experienced a minor incident on September 21, 2026 affecting Logos Online Services, lasting 5h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 04:19 PM UTC
Resolved
Sep 21, 2026, 09:43 PM UTC
Duration
5h 24m
Detected by Pingoru
Sep 21, 2026, 04:19 PM UTC

Affected components

Logos Online Services

Update timeline

  1. investigating Sep 21, 2026, 04:19 PM UTC

    Status: Investigating We're experiencing an elevated level of errors and are currently looking into the issue. Affected components Logos Online Services (Degraded performance)

  2. identified Sep 21, 2026, 04:26 PM UTC

    Status: Identified We've identified the cause of the errors and are implementing a fix. Affected components Logos Online Services (Degraded performance)

  3. identified Sep 21, 2026, 05:25 PM UTC

    Status: Identified We've identified the cause of the errors and are implementing a fix. Affected components Logos Online Services (Operational)

  4. identified Sep 21, 2026, 07:05 PM UTC

    Status: Identified We've identified the cause of the errors and are implementing a fix. There is no currently reported customer-visible impact, though Factbook may still degrade under higher traffic. Affected components Logos Online Services (Operational)

  5. monitoring Sep 21, 2026, 08:57 PM UTC

    Status: Monitoring We've implemented the fix and are monitoring the system. Affected components Logos Online Services (Operational)

  6. resolved Sep 21, 2026, 09:43 PM UTC

    Status: Resolved We've resolved the issue. Affected components Logos Online Services (Operational)