LogicMonitor incident

LogicMonitor is currently investigating potential impacts to Support Portal Chat Functionality

Minor Resolved View vendor source →

LogicMonitor experienced a minor incident on June 18, 2025, lasting 13d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2025, 06:23 PM UTC
Resolved
Jul 01, 2025, 08:15 PM UTC
Duration
13d 1h
Detected by Pingoru
Jun 18, 2025, 06:23 PM UTC

Update timeline

  1. investigating Jun 18, 2025, 06:23 PM UTC

    LogicMonitor is currently investigating an issue affecting chat functionality within the Support Portal. We are working with our vendor to identify the cause and will provide updates as more information becomes available.

  2. investigating Jun 20, 2025, 05:37 AM UTC

    We are still investigating this issue

  3. investigating Jun 25, 2025, 06:00 PM UTC

    We are continuing to work with our vendor to resolve the issue affecting chat functionality within the LogicMonitor Support Portal. Investigation is ongoing, and we will provide further updates as soon as more information is available. Thank you for your patience.

  4. identified Jun 30, 2025, 06:51 PM UTC

    We have identified a possible root cause of the issue affecting chat functionality within the LogicMonitor Support Portal and are actively working with our vendor to resolve it. We will provide further updates as soon as more information is available. Thank you for your continued patience.

  5. resolved Jul 01, 2025, 08:15 PM UTC

    The issue affecting chat functionality within the LogicMonitor Support Portal has been fully resolved, and the service is now operating as expected. Thank you for your patience throughout this process.