LogicMonitor had 17 outages in the last 2 years totaling 379h 11m of downtime — averaging 0.7 incidents per month.
There were 17 LogicMonitor outages since June 17, 2025 totaling 379h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
This incident has been resolved.
We are currently investigating an issue affecting metric alert evaluation in our US-East-1 region. Some customers may experience delayed metric-based alerts. Portal access, log ingestion, and data collection are not currently affected. This issue is related to an ongoing infrastructure event in our US-East-1 cloud provider environment. We are actively monitoring and will provide updates as the situation develops.
The issue affecting metric alert evaluation in our US-East-1 region has been resolved. Alert processing has returned to normal and we are no longer observing delays. This issue was related to an infrastructure event within our cloud provider’s US-East-1 region, which has now been mitigated. We will continue to monitor to ensure stability.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
We are currently investigating an issue affecting the delivery of certain alert emails in Gov environments. Although alerts are being generated as expected, they are not consistently leaving the delivery pipeline, and the underlying cause appears to involve multiple components in the email flow. Initial investigative steps are underway, and we are expanding analysis across the relevant services to isolate the source of the disruption. Further updates will be provided as we learn more and work toward restoration of normal alert delivery.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
We are currently investigating an issue that resulted in a delay of log messages in the EMEA West region due to upstream maintenance performed by one of our infrastructure providers. While the underlying cause has been identified, some customers may continue to experience intermittent delays or performance degradation in log processing. Our teams are actively working to resolve the residual impact and restore full service performance. We'll continue to provide updates as progress is made. We appreciate your patience and understanding.
The underlying issue causing delayed log message processing in the EMEA West region has been addressed. Log delivery and performance have returned to normal levels, and we are continuing to monitor closely to ensure full stability. Thank you for your patience while we confirmed recovery.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
We are currently experiencing degraded data ingestion performance due to an outage affecting one of our upstream infrastructure providers. This is resulting in delays and, in some cases, temporary gaps in data ingestion for a subset of LogicMonitor environments. Our team is actively monitoring the situation and working to minimize impact as our provider implements mitigations. While traffic is still flowing through most systems, ingestion rates remain below normal levels. We will continue to provide updates as more information becomes available and mitigation efforts progress. Thank you for your patience.
We are continuing to experience intermittent issues with data ingestion, caused by the upstream infrastructure provider incident. These disruptions are affecting how data is processed and delivered across parts of our platform. In some cases, this may result in delays or potential data loss, though the full scope of impact is still being assessed. Our teams are actively working to mitigate the issue where possible, but we currently do not have full control over the upstream disruptions contributing to this behavior. Our teams continue to monitor the situation closely and are exploring additional mitigation strategies where possible. We will provide another update as soon as we have more information. We sincerely apologize for the impact and appreciate your patience as we work through this issue.
We are observing significant improvements in our data ingestion rates and error rates are declining as our upstream provider continues to mitigate issues. We will continue to monitor the situation and provide additional updates as the situation evolves.
Although data ingestion and error rates have returned to normal levels and all services are fully operational, we are continuing to monitor until we are satisfied that the situation has stabilized.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
We are continuing to investigate the issue, our team is actively working to identify the root cause and will provide additional updates as soon as more information is available.
Resolution efforts are in progress and will share more information soon.
Our teams continue to implement corrective actions and will keep customers updated as progress is made.
A fix has been implemented and we’re monitoring service operations to ensure full recovery.
All services have been fully restored and the incident has been resolved. We are continuing to monitor for sustained stability.
We have identified the issue and implemented a fix to resolve this issue
LogicMonitor is currently investigating a potential issue impacting Usage Reporting. Our team is working to identify the scope and root cause, and we will provide an update as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
We have identified the root cause for the issue where impact is limited to small group of customers and a hotfix is being prepared to fix the issue further, you can expect the next update in couple of hours.
This incident has been resolved.
LogicMonitor is currently investigating technical abnormalities, which may be impacting customer accounts. We will update once we have further information on the full scope of impact.
We are continuing to investigate the root cause of the ongoing web check delays. We will provide further updates as they become available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
LogicMonitor is currently investigating an issue affecting chat functionality within the Support Portal. We are working with our vendor to identify the cause and will provide updates as more information becomes available.
We are still investigating this issue
We are continuing to work with our vendor to resolve the issue affecting chat functionality within the LogicMonitor Support Portal. Investigation is ongoing, and we will provide further updates as soon as more information is available. Thank you for your patience.
We have identified a possible root cause of the issue affecting chat functionality within the LogicMonitor Support Portal and are actively working with our vendor to resolve it. We will provide further updates as soon as more information is available. Thank you for your continued patience.
The issue affecting chat functionality within the LogicMonitor Support Portal has been fully resolved, and the service is now operating as expected. Thank you for your patience throughout this process.