LogicMonitor incident

Delayed Metric Alert Evaluation | US-East-1

LogicMonitor experienced a notice incident on May 8, 2026 affecting Alert Delivery and Graphing and 1 more component, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 01:10 AM UTC
Resolved: May 09, 2026, 06:13 PM UTC
Duration: 1d 17h
Detected by Pingoru: May 08, 2026, 01:10 AM UTC

Affected components

Alert DeliveryGraphingNetFlowTime Series Data Ingestion and PersistenceAWS ec2-us-east-1

Update timeline

investigating May 08, 2026, 01:10 AM UTC

We are currently investigating an issue affecting metric alert evaluation in our US-East-1 region. Some customers may experience delayed metric-based alerts. Portal access, log ingestion, and data collection are not currently affected. This issue is related to an ongoing infrastructure event in our US-East-1 cloud provider environment. We are actively monitoring and will provide updates as the situation develops.
resolved May 09, 2026, 06:13 PM UTC

The issue affecting metric alert evaluation in our US-East-1 region has been resolved. Alert processing has returned to normal and we are no longer observing delays. This issue was related to an infrastructure event within our cloud provider’s US-East-1 region, which has now been mitigated. We will continue to monitor to ensure stability.