Indisponibilité de service - Région eu-west-2

Update timeline

1. investigating Jun 24, 2026, 05:55 PM UTC

   We are currently investigating this issue.

2. investigating Jun 24, 2026, 06:05 PM UTC

   We are currently experiencing production issues caused by a scheduled maintenance operation conducted by our infrastructure provider, Outscale. Their teams are actively investigating the situation on their end. In the meantime, we have activated our disaster recovery procedures (DRP) to mitigate the impact as much as possible. We will keep you updated as soon as we receive further information from Outscale. We apologize for the inconvenience and thank you for your patience.

3. investigating Jun 24, 2026, 06:24 PM UTC

   We still have no update from our infrastructure provider, Outscale, regarding the ongoing maintenance and its impact on our services. On our end, our disaster recovery procedures (DRP) are being progressively activated. We are doing everything we can to restore normal service as quickly as possible. We will share a new update as soon as we have more information. Thank you for your continued patience.

4. identified Jun 24, 2026, 06:43 PM UTC

   Our infrastructure provider, Outscale, has officially declared an incident on their side. No additional information is available at this time — their investigation is still ongoing. On our end, our disaster recovery procedures (DRP) are continuing to be progressively deployed. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience.

5. identified Jun 24, 2026, 07:04 PM UTC

   Outscale has provided a first update at 9:02 PM UTC+1. Their teams are still actively working on resolving the incident. No ETA has been communicated at this time. Our disaster recovery procedures (DRP) remain active on our end. You can follow Outscale's incident status here: https://status.outscale.com We will keep you updated as the situation evolves. Thank you for your patience.

6. identified Jun 24, 2026, 07:23 PM UTC

   No new update from Outscale at this time. Their teams are continuing to investigate and work towards resolving the incident. Our disaster recovery procedures (DRP) remain active on our end while we await further information. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience.

7. identified Jun 24, 2026, 07:48 PM UTC

   No update from Outscale regarding the incident on the eu-west-2 region at this time. Their teams are still working on resolving the issue. Our disaster recovery procedures (DRP) remain active on our end. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience.

8. identified Jun 24, 2026, 08:09 PM UTC

   We currently have no update from our infrastructure provider, Outscale, regarding the ongoing incidents on both the SecNumCloud and eu-west-2 regions. No communication has been received at this time. Our disaster recovery procedures (DRP) remain active on both zones while we await their response. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience.

9. identified Jun 24, 2026, 08:30 PM UTC

   We still have no new information from our infrastructure provider, Outscale. Our disaster recovery procedures (DRP) remain active on both zones. Our teams are continuing to monitor the situation closely. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we have more information. Thank you for your continued patience.

10. identified Jun 24, 2026, 08:58 PM UTC

    We still have no new information from Outscale. Our disaster recovery procedures (DRP) remain fully active. Our teams are on standby and monitoring the situation continuously. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience.

11. identified Jun 24, 2026, 09:22 PM UTC

    We still have no new information from Outscale. The incident remains ongoing on both zones. Our disaster recovery procedures (DRP) remain fully active. Our teams are continuing to monitor the situation. You can follow Outscale's incident status here: https://status.outscale.com We will share a new update as soon as we hear from them. Thank you for your continued patience.

12. identified Jun 24, 2026, 09:47 PM UTC

    No new information from Outscale on this region at this time. Our DRP remains fully active. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves.

13. identified Jun 24, 2026, 09:54 PM UTC

    Outscale has provided an update. The incident appears to be related to environmental conditions within their infrastructure. Their teams are actively working to resolve the situation. Our DRP remains fully active. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves.

14. identified Jun 24, 2026, 10:31 PM UTC

    No new information from Outscale on the eu-west-2 region at this time. The incident remains ongoing. Our DRP stays fully active. You can follow Outscale's incident status here: https://status.outscale.com We will come back to you as soon as we have more information. Thank you for your continued patience.

15. identified Jun 24, 2026, 10:31 PM UTC

    No new information from Outscale on the eu-west-2 region at this time. The incident remains ongoing. Our DRP stays fully active. You can follow Outscale's incident status here: https://status.outscale.com We will come back to you as soon as we have more information. Thank you for your continued patience.

16. identified Jun 24, 2026, 11:02 PM UTC

    Outscale has provided an update. They have successfully stabilized the impacted point of presence within the data center. Network and backbone services have been restarted and stabilized. Their teams are now working on restoring storage systems on the affected physical resources. Our DRP remains fully active while we await full restoration. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves.

17. identified Jun 24, 2026, 11:47 PM UTC

    No new information from Outscale at this time. Their teams are continuing to work on restoring storage systems on the affected infrastructure. Our DRP remains fully active. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves.

18. identified Jun 25, 2026, 12:21 AM UTC

    We still have no new information from Outscale. The incident remains ongoing. Our DRP stays fully active while we await further updates. You can follow Outscale's incident status here: https://status.outscale.com We will come back to you as soon as we have more information. Thank you for your continued patience.

19. monitoring Jun 25, 2026, 12:46 AM UTC

    Outscale has successfully restored part of the affected storage infrastructure. Their teams are continuing to work on restoring the remaining storage systems and will provide updates as they progress. On our end, we are progressively switching our DRP environments back to production. We will come back to you as soon as we have more information. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves.

20. monitoring Jun 25, 2026, 01:00 AM UTC

    Outscale has fully restored the affected storage infrastructure. Pending operations related to the orchestrator have also been processed. Their teams are now working on restoring compute services ahead of a full API restoration and return to normal operations. On our end, we are continuing to switch our environments back to production. You can follow Outscale's incident status here: https://status.outscale.com Thank you for your continued patience. We will provide a new update as soon as the situation evolves.

21. monitoring Jun 25, 2026, 01:50 AM UTC

    Outscale has fully restored the API services, which are now operational. Their teams are completing the final recovery actions. On our end, we are switching back to production environments as our servers come back up and are confirmed stable. You can follow Outscale's incident status here: https://status.outscale.com We will provide a final update once all environments are fully restored. Thank you for your continued patience.

22. monitoring Jun 25, 2026, 02:51 AM UTC

    Outscale has confirmed that the incident affecting the eu-west-2 region has been resolved. As part of the recovery process, all virtual machines impacted by the incident have been marked as stopped and can now be safely restarted. On our end, not all production servers are back up yet. We are switching back from DRP to production environments progressively, as each server is confirmed operational by Outscale. You can follow Outscale's incident status here: https://status.outscale.com We will provide a final update once all our environments are fully restored. Thank you for your continued patience.

23. resolved Jun 25, 2026, 03:10 PM UTC

    This incident has been resolved.