Lob experienced a major incident on May 24, 2025, lasting 17h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 24, 2025, 10:40 PM UTC
We are currently experiencing a service disruption affecting our international address verification service for countries outside the US, UK, Canada, and Mexico. Requests for address verification in all other countries are currently returning errors (HTTP 500). Verification services for the US, UK, Canada, and Mexico remain fully operational.
- resolved May 25, 2025, 03:50 PM UTC
This incident has been resolved. All services are operational.