Lob experienced a minor incident on June 20, 2025, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 20, 2025, 05:19 PM UTC
We identified an issue beginning Wednesday late evening that may have caused some campaigns to enter an error state. As a result, certain campaigns may have incorrectly reported creative sizes (e.g., assets appearing larger than 20 MB). Our team has identified the root cause and has begun implementing a fix. We are actively working to remediate affected campaigns and restore expected functionality. We will continue to share updates as we make progress.
- monitoring Jun 20, 2025, 06:34 PM UTC
We have implemented a fix for the issue that caused some items to enter an error state and report incorrect creative sizes. All systems are now functioning as expected. We're continuing to monitor for stability but believe the issue is fully resolved. Thank you for your patience.
- resolved Jun 20, 2025, 10:39 PM UTC
This incident has been resolved.