Lob experienced a major incident on October 20, 2025 affecting API, lasting 17h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:31 PM UTC
Lob is experiencing elevated API errors. Our engineering team is currently investigating.
- investigating Oct 20, 2025, 08:53 PM UTC
We are experiencing degraded service due to a major cloud provider outage.
- identified Oct 21, 2025, 03:00 AM UTC
Lob's engineers have identified a temporary fix for these issues and are in the process of rolling this change out across all endpoints. Customers will continue to see intermittent errors and increased latency, though at reduced levels.
- monitoring Oct 21, 2025, 04:57 AM UTC
Lob's engineers have applied a patch to all impacted endpoints to mitigate the ongoing issues with our third-party software services. We're continuing to closely monitor the situation. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.
- resolved Oct 21, 2025, 02:07 PM UTC
All endpoints are operating normally. Customers should now be experiencing normal performance from Lob's APIs. Please reach out to our support team with any concerns.