Lob incident

Elevated API Errors

Major Resolved View vendor source →

Lob experienced a major incident on November 14, 2024 affecting API, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 03:14 PM UTC
Resolved
Nov 15, 2024, 03:28 PM UTC
Duration
1d
Detected by Pingoru
Nov 14, 2024, 03:14 PM UTC

Affected components

API

Update timeline

  1. investigating Nov 14, 2024, 03:14 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Nov 14, 2024, 04:21 PM UTC

    A fix has been implemented for elevated API errors. We will keep monitoring to ensure the issue is fully resolved.

  3. identified Nov 15, 2024, 12:57 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  4. monitoring Nov 15, 2024, 01:21 AM UTC

    A fix has been put in place and we are monitoring the situation.

  5. resolved Nov 15, 2024, 03:28 PM UTC

    We think the impact from the issue is over.