Livestorm incident
Unable to participate in Room and/or create Events
Livestorm experienced a critical incident on July 4, 2022 affecting Livestorm app, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2022, 09:59 AM UTC
Our team found a new issue that is impacting the Room in the Livestorm application. This will result in our users not able to access the stage or load instant meetings. We are currently investigating and will keep you posted as we make progress.
- investigating Jul 04, 2022, 10:02 AM UTC
The team found our user currently cannot create events either. We are actively looking for a solution and will keep you posted as we make progress.
- identified Jul 04, 2022, 10:25 AM UTC
Our team has identified the issue and is currently deploying a fix for both features of the Livestorm application. We will keep you posted as we go further.
- monitoring Jul 04, 2022, 10:32 AM UTC
The aforementioned fix has been implemented and the team is currently monitoring the results. The situation will gradually be going back to a normal state.
- identified Jul 04, 2022, 10:38 AM UTC
The team is still monitoring the results for the fix for the Room feature, and are now investigating on an issue where our users are no longer able to create new events. They have identified this issue and are currently looking for a solution. Thank you for your continued patience.
- monitoring Jul 04, 2022, 11:10 AM UTC
Our team has implemented a new fix to the issue with the creation of events on Livestorm. They are currently monitoring the results. The situation will gradually be going back to a normal state.
- resolved Jul 04, 2022, 11:19 AM UTC
The incident has now been resolved. This issue should no longer occur. The team is still monitoring the results to ensure there are no further issues. Thank you for your patience and understanding.