Livestorm incident

Inability to manage events or access the Room

Critical Resolved View vendor source →

Livestorm experienced a critical incident on December 14, 2022 affecting Livestorm app, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2022, 04:34 PM UTC
Resolved
Dec 14, 2022, 04:55 PM UTC
Duration
21m
Detected by Pingoru
Dec 14, 2022, 04:34 PM UTC

Affected components

Livestorm app

Update timeline

  1. investigating Dec 14, 2022, 04:43 PM UTC

    Our team has just been notified of an issue leading to the platform being inaccessible due to a presumed high load on the platform. We are currently investigating further on this and will provide more details as the issue progresses. We apologise for the inconvenience.

  2. monitoring Dec 14, 2022, 04:45 PM UTC

    The platform is now accessible and users should be able to utilise it without any further constraints. We're further monitoring this to ensure users have no further problems in regards to this. Thank you for your patience.

  3. resolved Dec 14, 2022, 04:55 PM UTC

    After monitoring over the past few minutes, our team can confirm that users should no longer be facing issues in the accessibility of the platform. The issue was caused by a swift increase in load on the database which was promptly resolved. We are actively working towards adequately avoiding these issues in the future and apologise for the inconvenience caused.