Livestorm incident

Engagement issues within the Room

Major Resolved View vendor source →

Livestorm experienced a major incident on May 21, 2024 affecting Livestorm app, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2024, 09:30 AM UTC
Resolved
May 21, 2024, 10:15 AM UTC
Duration
45m
Detected by Pingoru
May 21, 2024, 09:30 AM UTC

Affected components

Livestorm app

Update timeline

  1. investigating May 21, 2024, 09:30 AM UTC

    Our team has been notified of several issues towards the interactive features within the room ranging from stream management to the chat, polls and question features. We're actively investigating the issue and will keep you updated accordingly.

  2. monitoring May 21, 2024, 09:48 AM UTC

    We've successfully identified the cause of the issues faced and have since reverted these. Users should no longer face any further issues to this end. We apologise for the inconvenience caused.

  3. resolved May 21, 2024, 10:15 AM UTC

    We can confirm that users should have no further impact to this end and the relevant causes have now been resolved. Apologies for the inconvenience that this might have caused.