LiveKit incident

A percentage of cross-region calls between US West and US Central not completing

Minor Resolved View vendor source →

LiveKit experienced a minor incident on August 7, 2026, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 09:22 PM UTC
Resolved
Aug 07, 2026, 10:27 PM UTC
Duration
1h 5m
Detected by Pingoru
Aug 07, 2026, 09:22 PM UTC

Update timeline

  1. investigating Aug 07, 2026, 09:22 PM UTC

    We are currently investigating automated alerting which triggered for degraded Room service performance in the US West and US Central regions beginning around 19:45 UTC. We are working to determine if there is any customer-facing impact. If there is impact, we don't currently have reason to believe that it is widespread. We will update again within 30 minutes.

  2. monitoring Aug 07, 2026, 09:57 PM UTC

    We have applied a mitigation to the affected regions and are now monitoring to ensure that performance signals return to baseline. We are still working on determining impact (including how users can determine if they were affected) and will share those details as soon as possible.

  3. resolved Aug 07, 2026, 10:27 PM UTC

    This incident has been resolved. Between 19:45 and 20:00 UTC, US West and US Central experienced intermittent degradation in Room Service and SIP performance. We rerouted traffic and performance has returned to baseline as of 22:00 UTC. We will follow up with a postmortem, which will include further details regarding scale and scope.