LiveAgent Outage History
LiveAgent is up right nowLiveAgent had 11 outages in the last 2 years totaling 94467h 53m of downtime — averaging 0.5 incidents per month.
There were 11 LiveAgent outages since December 12, 2024 totaling 94467h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Connectivity degradation related to problems on AWS side
Connectivity degradation in U.S. data center
Performance degradation related to problems on AWS side
Live chat support unavailable
Outage in EU - Frankfurt data center
Issue with incoming mail accounts of type Forwarding leading to SPAM misclassification
Call center feature unavailability in EU datacenter
Call center outage in EU - Frankfurt data center
Callcenter outage in clustersUS - North Virginia
Unavailable LiveAgent support
Timeline · 1 update
- monitoring Dec 12, 2024, 08:44 AM UTC
Our support team instance is currently experiencing an unexpected issue due to which our support services might be degraded or unavailable. Our developers are already working on a solution, we expect to have our chat support available again within approximately 45 minutes. We will keep updating our status page as soon as there is any new info. We apologize to all customers who would like to reach our support team. Update The issues were resolved and our support team is fully available again.