LiveAgent Outage History
LiveAgent is up right nowPingoru has recorded 15 incidents for LiveAgent: 5 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 141 (0%) |
Incidents, newest first
Minor October 21, 2026 PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell) –
Started Oct 21, 2026, 02:00 PM UTC· resolved Oct 21, 2026, 02:00 PM UTC
- investigating Oct 21, 2026, 02:00 PM UTC
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
Major July 24, 2026 Outage in Singapore data center –
Started Jul 24, 2026, 12:35 PM UTC· resolved Jul 24, 2026, 12:35 PM UTC
- investigating Jul 24, 2026, 12:35 PM UTC
Outage in Singapore data center
Minor June 28, 2026 Admin tickets and emails in ec1 –
Started Jun 28, 2026, 10:59 AM UTC· resolved Jun 28, 2026, 10:59 AM UTC
- investigating Jun 28, 2026, 10:59 AM UTC
Admin tickets and emails in ec1
Minor June 23, 2026 Service degradation on EU and US accounts –
Started Jun 23, 2026, 03:36 PM UTC· resolved Jun 23, 2026, 03:36 PM UTC
- monitoring Jun 23, 2026, 12:00 AM UTC
layout: post title: Service degradation in ue1 status: resolved severity: degradation date: 2026-06-23 20:40 UTC resolvedDate: 2026-06-23 21:41 UTC clusters: [ue1] services: [all] incident_states: status: investigating content: ‘We are currently experiencing service degradation affecting all services in the ue1 region. Users may encounter slower responses or intermittent issues while using the platform. Our server administration team is actively investigating and working to resolve the issue, and further updates will follow as more information becomes available.’ status: resolved content: “We are pleased to inform you that the recent degradation has been successfully resolved, and all affected services have been fully restored. Our infrastructure administrators will remain monitoring the situation further. We sincerely apologize for any inconvenience this degradation may have caused and appreciate your patience and understanding.”
- investigating Jun 23, 2026, 03:36 PM UTC
Service degradation on EU and US accounts
Minor May 6, 2026 Agent panel slowness in Europe data center –
Started May 06, 2026, 05:40 AM UTC· resolved May 06, 2026, 05:40 AM UTC
- investigating May 06, 2026, 05:40 AM UTC
Agent panel slowness in Europe data center
Minor October 20, 2025 Connectivity degradation related to problems on AWS side –
Started Oct 20, 2025, 03:00 PM UTC· resolved Oct 20, 2025, 03:00 PM UTC
- investigating Oct 20, 2025, 03:00 PM UTC
Connectivity degradation related to problems on AWS side
Minor October 20, 2025 Connectivity degradation in U.S. data center –
Started Oct 20, 2025, 07:19 AM UTC· resolved Oct 20, 2025, 07:19 AM UTC
- investigating Oct 20, 2025, 07:19 AM UTC
Connectivity degradation in U.S. data center
Minor October 20, 2025 Performance degradation related to problems on AWS side –
Started Oct 20, 2025, 07:19 AM UTC· resolved Oct 20, 2025, 07:19 AM UTC
- investigating Oct 20, 2025, 07:19 AM UTC
Performance degradation related to problems on AWS side
Major May 13, 2025 Live chat support unavailable –
Started May 13, 2025, 11:00 AM UTC· resolved May 13, 2025, 11:00 AM UTC
- investigating May 13, 2025, 11:00 AM UTC
Live chat support unavailable
Major April 25, 2025 Outage in EU - Frankfurt data center –
Started Apr 25, 2025, 11:00 AM UTC· resolved Apr 25, 2025, 11:00 AM UTC
- investigating Apr 25, 2025, 11:00 AM UTC
Outage in EU - Frankfurt data center
Minor April 16, 2025 Issue with incoming mail accounts of type Forwarding leading to SPAM misclassification 527d 1h
Started Apr 16, 2025, 01:58 PM UTC· resolved Sep 25, 2026, 03:40 PM UTC
No vendor updates were posted for this incident.
Minor February 8, 2025 Call center feature unavailability in EU datacenter 563d 11h
Started Feb 08, 2025, 10:20 AM UTC· resolved Aug 25, 2026, 09:58 PM UTC
No vendor updates were posted for this incident.
Major January 24, 2025 Call center outage in EU - Frankfurt data center 524d 9h
Started Jan 24, 2025, 09:50 AM UTC· resolved Jul 02, 2026, 07:38 PM UTC
No vendor updates were posted for this incident.
Major January 23, 2025 Callcenter outage in clustersUS - North Virginia 525d 18h
Started Jan 23, 2025, 01:24 AM UTC· resolved Jul 02, 2026, 07:38 PM UTC
No vendor updates were posted for this incident.
Minor December 12, 2024 Unavailable LiveAgent support 519d 3h
Started Dec 12, 2024, 08:44 AM UTC· resolved May 15, 2026, 12:27 PM UTC
- monitoring Dec 12, 2024, 08:44 AM UTC
Our support team instance is currently experiencing an unexpected issue due to which our support services might be degraded or unavailable. Our developers are already working on a solution, we expect to have our chat support available again within approximately 45 minutes. We will keep updating our status page as soon as there is any new info. We apologize to all customers who would like to reach our support team. Update The issues were resolved and our support team is fully available again.