Creation of new apps in Serverless Cloud that require a database resource is temporary suspended

Update timeline

1. investigating Apr 05, 2024, 05:58 AM UTC

   In light of the recent issues we experienced with our database services in Serverless Cloud, we have taken a precautionary step to temporarily disable the creation of new apps that require a database resource. This measure is to ensure the stability and reliability of our services as we continue to monitor the effects of the recent fix closely. We understand this may be an inconvenience for some of our users, and we want to assure you that this is a temporary measure taken with the utmost consideration for the security and performance of your applications and data. We are working diligently to lift this restriction as soon as we are confident in the stability of our services, and we will keep you updated on our progress. In the meantime, we appreciate your understanding and patience.

2. identified Apr 05, 2024, 02:56 PM UTC

   As part of our precautionary measures, the ability to create new apps requiring a database resource remains temporarily disabled. We are making steady progress and are focused on ensuring the long-term stability and reliability of our platform. Our current estimate is to lift this restriction by the beginning of next week. We understand the impact this may have on your plans and projects, and we appreciate your patience and support as we work through these necessary steps. We are committed to keeping you informed and will provide another update as soon as more information becomes available or if we can restore full functionality sooner than anticipated. This does not affect existing and already live apps and database.

3. identified Apr 08, 2024, 09:23 AM UTC

   Our team has been relentlessly working on implementing a robust solution to the recent database service issues in Serverless Cloud. Our focus remains on taking all necessary steps to ensure the stability and reliability of our services, allowing us to lift the temporary restrictions on creating new apps with database resources as swiftly as possible. We continue to target the beginning of this week to remove these limitations. Rest assured, we are closely monitoring our progress and will keep you updated with any new developments or changes to this timeline. In the meantime, we appreciate your understanding and patience. Note - This doesn't affect the stability and reliability of existing apps.

4. resolved Apr 09, 2024, 11:44 AM UTC

   We are pleased to announce that the issues affecting creating new apps that require database services in Serverless Cloud have been fully resolved, and we have successfully lifted the temporary restrictions on creating new apps with database resources. We understand the inconvenience this may have caused and want to extend our deepest gratitude for your patience and understanding. As always, we are committed to providing you with the highest quality of service. Should you have any questions or need further assistance, please do not hesitate to contact our support team at [email protected]