Litium incident

Service interruption: Litium Account

Minor Resolved View vendor source →

Litium experienced a minor incident on May 5, 2024 affecting Litium Account, lasting 13h 45m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2024, 05:05 PM UTC
Resolved
May 06, 2024, 06:50 AM UTC
Duration
13h 45m
Detected by Pingoru
May 05, 2024, 05:05 PM UTC

Affected components

Litium Account

Update timeline

  1. identified May 05, 2024, 05:05 PM UTC

    We are currently experiencing an interruption with Litium Account service. This issue is due to a problem at Microsoft Azure B2C service. We apologize for any inconvenience this cause and appreciate your patience while this matter is being addressed. This issue affects the ability to log in to Litium Insights and Litium Serverless Cloud. Users may encounter difficulties accessing these services until the problem is resolved. This do NOT affect any customer sites running on Litium Cloud.

  2. monitoring May 05, 2024, 08:36 PM UTC

    The service is now operational, but with degraded performance. We will keep this incident open until tomorrow morning. We apologize for any inconvenience this has caused!

  3. resolved May 06, 2024, 06:50 AM UTC

    This incident has been resolved.