Litium experienced a major incident on June 26, 2024 affecting Web servers and Database services and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2024, 10:38 AM UTC
We're experiencing network related issues and our Infrastructure-team investigating it.
- monitoring Jun 26, 2024, 10:58 AM UTC
The issue has been identified as a network issue affecting communication to some of our shared services. The issue has been resolved and normal service has been restored. We are now in a monitoring phase to ensure stability. Please be aware that while all services should be fully accessible again, you may experience some reduced performance as the system returns to optimal functioning. We appreciate your patience and understanding during this time. Should you encounter any further issues, please do not hesitate to contact our support team.
- resolved Jun 26, 2024, 11:43 AM UTC
The incident has been fully resolved. Our team, in collaboration with our suppliers, is currently conducting a thorough investigation to determine the root cause of the incident. We will share a post-mortem report once we have gathered more information. We thank you for your patience and apologize for the inconvenience caused. Your understanding and support are greatly appreciated.