Litium experienced a critical incident on September 15, 2024 affecting Support Phone, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Support Phone
Update timeline
- investigating Sep 15, 2024, 08:01 AM UTC
Support phones for SLA customers are currently unreachable. All urgent issues must be reported by email until further notice. Please use [email protected]
- resolved Sep 15, 2024, 09:17 AM UTC
Phones are now operational.