Liongard incident

Continuum RMM: Intermittent Inspector Failures

Minor Resolved View vendor source →

Liongard experienced a minor incident on November 3, 2023 affecting US1 Instance and AUS1 Instance and 1 more component, lasting 753d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 08:08 PM UTC
Resolved
Nov 25, 2025, 09:46 PM UTC
Duration
753d 1h
Detected by Pingoru
Nov 03, 2023, 08:08 PM UTC

Affected components

US1 InstanceAUS1 InstanceEU1 InstanceUK1 InstanceCA1 InstancesUS2 InstanceAUS2 InstanceUK2 InstanceUS3 InstanceCA2 Instance

Update timeline

  1. identified Nov 03, 2023, 08:08 PM UTC

    We are currently experiencing issues with the Continuum RMM Inspector that are causing an increase in intermittent Inspector failures. We have determined this to be an issue with the information being returned by the Continuum API. We have escalated the issue to ConnectWise and we are uncertain as to the future of this API as this product is being superseded by the newer ConnectWise RMM product. In addition to the Liongard support request, we also suggest creating a support request with ConnectWise Support.

  2. monitoring Jun 26, 2025, 11:21 PM UTC

    While we continue to experience issues with our existing Continuum RMM Inspector, we will be developing a new ConnectWise RMM Inspector that leverages the ASIO platform. We will provide an update once the new inspector has been released.

  3. resolved Nov 25, 2025, 09:46 PM UTC

    This has been resolved.