Linode Outage History

Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls. The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users. To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate limiting. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.

On August 14, 2026, starting around 17:30 UTC, during an event in our IT-MIL \(Milan\) data center, multiple alerts were triggered indicating that multiple hosts in this data center became unreachable. ‌ Akamai immediately began investigating the issue and working to restore the impacted hosts. During the impact window, customers would have experienced intermittent connection timeouts and errors across all services deployed in this data center. ‌ We restored the impacted hosts and fixed the connectivity issues at 21:20 UTC on August 14, 2026. We are still investigating the cause of the failure condition. ‌ We are committed to preventing future incidents and will conduct a thorough investigation into why the hosts became unreachable, implementing measures to enhance stability and reliability. ‌ This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.

Beginning at approximately 14:50 UTC on August 13, 2026, customers who attempted to provision Linode Kubernetes Engine Enterprise \(LKE-E\) clusters in the IAD2 data center were unable to. We identified that the issue was due to the exclusion of two components in IAD2 in a recent software version upgrade which resulted in an API mismatch. We updated the identified components to bring them in sync with the expected state. This mitigated the issue at approximately 16:00 UTC on August 13, 2026. To prevent this issue from occurring in the future, we are reviewing LKE software update processes to ensure that all included components complete version upgrades before being reintroduced to service during platform software updates. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.

On July 9, 2026, at 15:43 UTC, customers were unable to login to [cloud.linode.com](http://cloud.linode.com) using username and password. Customers were getting "wrong password" error message. Investigation revealed that the issue was due to an internal certificate issue. To mitigate the impact, we fixed the certificate issue on the impacted servers at 17:24 UTC on July 9, 2026. After monitoring our systems for some time, we confirmed the issue was fully resolved. Akamai will deploy a permanent fix to prevent a recurrence of the issue.