Service Issue - LKE-Enterprise - JP-OSA (Osaka)

Update timeline

1. investigating Mar 13, 2026, 12:45 AM UTC

   Our team is investigating an emerging service issue affecting the deployment of new LKE Enterprise Clusters in JP, OSA (Osaka). We will share additional updates as we have more information.

2. investigating Mar 13, 2026, 01:31 AM UTC

   We are continuing to investigate this issue.

3. monitoring Mar 13, 2026, 01:53 AM UTC

   At this time we have been able to correct the issues affecting the LKE service. We will be monitoring this to ensure that it remains stable. If you continue to experience problems, please open a Support ticket for assistance.

4. resolved Mar 13, 2026, 02:41 AM UTC

   We haven’t observed any additional issues with the LKE service, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.

5. postmortem Mar 13, 2026, 02:59 AM UTC

   Starting around 19:15 UTC on March 12, 2026, customers were unable to create Linode Kubernetes Engine for Enterprise \(LKE-E\) clusters and unable to perform administrative tasks such as LKE-E version upgrades, Control Plane ACL changes, etc., in the Osaka data center \(JP-OSA\). The creation process was stalled indefinitely when attempting to deploy LKE-E clusters in this data center. Akamai’s investigation revealed that the issue started following a phased rollout of the LKE software release in the Osaka data center. Akamai deployed a software fix to mitigate the impact. The impact was mitigated around 01:55 UTC on March 13, 2026. The clusters that were created during the impacted window resumed their creation. Our subject matter experts will continue to investigate the root cause and will take appropriate preventive actions. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.