Emerging Service Issue - Connectivity issues in Frankfurt (DE-FRA-2)

Update timeline

1. investigating Apr 20, 2026, 11:49 AM UTC

   Our team is investigating an emerging service issue impacting connectivity in Frankfurt (eu-central). We will share additional updates as we have more information.

2. investigating Apr 20, 2026, 12:25 PM UTC

   We are continuing to investigate this issue.

3. monitoring Apr 20, 2026, 01:57 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 21, 2026, 01:08 AM UTC

   This incident has been resolved.

5. postmortem Apr 21, 2026, 02:11 PM UTC

   On April 20, 2026, approximately between 11:05 UTC and 13:10 UTC, Frankfurt \(DE-FRA-2\) data center experienced degraded connectivity and performance issues for Compute services, including Linode and Object Storage. During this time, customers in the Frankfurt region may have experienced packet loss or connectivity issues Initially, we suspected ongoing power maintenance at the datacenter to be the cause; however, this was later determined not to be impacting. Further investigation revealed the connectivity issues were affecting certain compute hosts within the site, as well as host job completion issues site wide. Akamai identified incorrect route advertisements coming from a host within the datacenter, which contributed to the disruption. The affected host was identified and isolated, which mitigated the issue and restored service stability. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.