Link11 incident

INC20220803 Incident at FFM7 WebDDoS

Major Resolved View vendor source →

Link11 experienced a major incident on August 3, 2022 affecting Infrastructure Protection and Web DDoS Protection and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2022, 04:05 PM UTC
Resolved
Aug 03, 2022, 05:09 PM UTC
Duration
1h 4m
Detected by Pingoru
Aug 03, 2022, 04:05 PM UTC

Affected components

Infrastructure ProtectionWeb DDoS ProtectionSecure CDN

Update timeline

  1. investigating Aug 03, 2022, 04:24 PM UTC

    We are currently investigating on a partial outage in our FFM7 Equinix data centre.

  2. investigating Aug 03, 2022, 04:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 03, 2022, 05:02 PM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 03, 2022, 05:09 PM UTC

    Link11 has experienced an issue within its WebDDoS platform. The issue caused one of our proxy servers to run into a fault state, causing the services to running on the machine to have 100% packet-loss. Your instances have been moved by the automatic fail-over. We are currently investigating the issue closely.