Link11 experienced a major incident on October 23, 2024 affecting Infrastructure Protection, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 23, 2024, 03:11 PM UTC
Dear valued customer, Link11 has encountered an unusual outage which might have affected your service. Backbone issues in Miami. In the unlikely case that the issue is not resolved immediately, you receive regular updates with relevant details as soon as the situation develops. If you have any further questions, write to us at [email protected]
- identified Oct 23, 2024, 03:14 PM UTC
Major fiber cut, a primary submarine cable point.
- monitoring Oct 24, 2024, 02:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 25, 2024, 08:45 AM UTC
The incident has been resolved as of 24th October 21:24 CEST. If you have any further questions, please do not hesitate to contact us at [email protected]