Network Incident Notification: Resolved - Partial Impact in Frankfurt, London, and Zurich Data Centers

Update timeline

1. resolved Mar 19, 2025, 01:14 PM UTC

   Dear valued Client, We want to inform you about a network performance issue that affected several of our data centers while ensuring transparency about our mitigation efforts. Affected Locations: -FFM7 (Frankfurt) -FFM14 (Frankfurt) -LON2 (London) -ZRH1 (Zurich) Affected Services: -All Link11 products and services in the affected locations Incident Window: Start Time: 03:24 CET End Time: 07:00 CET Service Status: The issue has been fully mitigated Impact Assessment: Partial impact which may have resulted in packet loss between 0-5% during the affected timeframe. Resolution Status: Our engineering team has successfully mitigated the issue, restoring normal network performance across all affected locations. We are currently conducting comprehensive research to gather additional technical details about the root cause. This thorough analysis will help us implement preventative measures to enhance our infrastructure resilience. We remain committed to infrastructure excellence and will provide you with a detailed incident report once our investigation is complete. Should you have any questions or require further information about this incident, our dedicated support team is available 24/7 to assist you. Thank you for choosing Link11. We appreciate your understanding and remain dedicated to supporting your business success. Best Regards, The Link11 Team