Link11 experienced a notice incident on April 12, 2025, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 12, 2025, 07:50 AM UTC
We have a problem with our ticketing system email. We refreshed the tokens, and you might have received emails from archived tickets. The link11 operations team is working on resolving the problem. We apologize for the inconvenience.
- investigating Apr 12, 2025, 09:07 AM UTC
We identified the source of the problem and our ticketing system is fully functional
- resolved Apr 12, 2025, 09:14 AM UTC
Dear valued customer, The outage incident we reported to you earlier, is entirely resolved. Description and possible impact: Due to maintenance work on our ticketing system, the incoming and outgoing email channels stopped working. After applying the relevant changes, some of the emails related to old ticket were replayed and new tickets were opened. This caused some emails to be sent to customers. Incident start: 11.4.2025 23:30 CET Incident resolved: 12.4.2025 11:00 CET We sincerely apologize for this situation and have implemented all necessary actions to avoid such inconveniences in the future. If you have any further questions, write to us at [email protected].