LINK Mobility experienced a major incident on August 3, 2026 affecting Message Logs, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 10:57 AM UTC
Dear valued Customer/ Partner We would like to inform you that we’re currently experiencing an issue in the Message Logs section of the MyLINK 2.0 portal. Reports generated from the Message Logs are not being delivered by email. Please note that Mobile Originated, Mobile Terminated messages, and Delivery Reports are processed without any interruptions. We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information. We apologize for any inconvenience this may cause and appreciate your patience.
- monitoring Aug 03, 2026, 11:16 AM UTC
Dear Customer / Partner, The impact is no longer present. MyLINK 2.0 portal will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Aug 03, 2026, 01:19 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further problems do not hesitate to contact your local support. Thank you for your patience and understanding.