LINK Mobility experienced a major incident on July 20, 2026 affecting Italy, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 05:20 AM UTC
Dear Customer / Partner, Please be aware that there is currently a disturbance towards Fastweb in Italy. Start Date & Time: 2026-07-20 06:25 CEST Affected service: SMS, Delivery Reports Issue: Mobile Terminated (MT) messages and Delivery Reports (DLR) may be delayed or missing LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.
- monitoring Jul 20, 2026, 05:34 AM UTC
Dear Customer / Partner, The impact is no longer present, Fastweb in Italy will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jul 20, 2026, 07:48 AM UTC
Dear Customer / Partner, For your information, the disturbance towards Fastweb in Italy has been resolved. Start Date & Time: 2026-07-20 06:25 CEST End Date & Time: 2026-07-20 07:30 CEST Info: The services are back in operational state. This disruption originated within operator's network and we have received information from the operator that the issue has been resolved. We apologize for the inconvenience caused. For any further information, please contact Link Mobility Support.