LINK Mobility experienced a major incident on June 19, 2026 affecting SMS Mobile Terminated (MT) and SMS Delivery Report (DLR) and 1 more component, lasting 6h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 11:58 AM UTC
Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: - SMS Mobile Terminated (MT) - SMS Delivery Reports (DLR) - WhatsApp Impact: Customers may experience delays or missing Mobile Terminated (MT) messages and delivery reports. We apologize for any inconvenience caused.
- identified Jun 19, 2026, 12:11 PM UTC
Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service.
- monitoring Jun 19, 2026, 04:30 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Jun 19, 2026, 06:35 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.