LINK Mobility incident

[MyLINK 2.0] Unscheduled Disturbance

LINK Mobility is currently experiencing a major incident affecting SMS Mobile Terminated (MT) and SMS Delivery Report (DLR) and 1 more component, which began 4h ago. The vendor's full update timeline is below.

Started
Jun 19, 2026, 11:58 AM UTC
Resolved
Ongoing
Duration
● 3h 29m
Detected by Pingoru
Jun 19, 2026, 11:58 AM UTC

Affected components

SMS Mobile Terminated (MT)SMS Delivery Report (DLR)WhatsApp

Update timeline

  1. investigating Jun 19, 2026, 11:58 AM UTC

    Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: - SMS Mobile Terminated (MT) - SMS Delivery Reports (DLR) - WhatsApp Impact: Customers may experience delays or missing Mobile Terminated (MT) messages and delivery reports. We apologize for any inconvenience caused.

  2. identified Jun 19, 2026, 12:11 PM UTC

    Last update: We have identified that the issue is related to the ISP network. Our teams are actively working on mitigation actions while coordinating with the provider to restore full service.