LINK Mobility experienced a major incident on June 16, 2026 affecting Message Logs, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 09:04 AM UTC
Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Start date & time: 2026-06-16 10:20 CEST Impact: Customers may experience temporary unavailability of current data in the MyLINK 2.0 Message Log. New messages and status updates may not be visible in the portal during this period. Please note that message processing is not affected. MO and MT messages continue to be sent and received normally, and all messaging services remain fully operational. We are currently investigating the issue and will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly as possible.
- monitoring Jun 16, 2026, 09:52 AM UTC
Dear Customer / Partner, The impact is no longer present. MyLINK 2.0 Message logs will remain under close observation for the next 2 hours.
- resolved Jun 16, 2026, 11:53 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues, do not hesitate to contact your local support. Thank you for your patience and understanding.